Vacuum regularly with an upholstery nozzle to keep the carpet free of dust and debris. Air the rug outside from time to time.
Stain removal:
Remove stains as soon as possible with a soft, damp cloth. Professional carpet cleaning is recommended for stubborn stains.
Washing instructions:
Gentle flatbed wash at 30°C with a mild detergent solution. Do not soak or scrub. Rinse well with plenty of water. Remove excess water with e.g. a roller squeegee. Air dry the rug on a flat surface and shape when still damp.
Additional delivery services
The following additional services are available for your delivery:
Carry-in service
Unpacking and removal of packing materials
Recycling of your old (similar) furniture
Assembly
Available services may vary depending on your delivery address. You'll see the exact options available to you at checkout once you’ve entered your address details.
Delivery and return conditions
Delivery We currently deliver orders to the following regions:
Mainland Finland
Sweden
Germany
Belgium
Bulgaria
Spain
Italy
Austria
Latvia
Lithuania
Luxembourg
Portugal
Poland
France
Romania
Slovakia
Slovenia
Denmark
Czech Republic
Hungary
Estonia
If you have any questions about delivery areas, please contact our customer service by email.
Stock items are usually delivered in Finland within 5-12 working days after ordering. For other countries, the delivery time is usually 2-4 weeks. The exact delivery time depends on the delivery address and any additional services. Some products are shipped directly from the manufacturer, which may affect the delivery time. If you order several different products, they may arrive as separate shipments.
We aim to keep the delivery times on our product pages up to date, but we reserve the right to make changes. If you wish, you can ask our customer service for more precise delivery times.
Delivery options
Finland Small items are delivered to the nearest pick-up point (Posti, Postnord or Matkahuolto) or home delivery, according to your choice. Larger furniture is always delivered to your front door, which means your front door or, for apartment buildings, the front door of the building. Depending on your postcode area, you can choose additional services such as carried-in and unpacking.
Other countries All products are delivered to the home yard (the front door of your home or the front door of an apartment building).
Receiving the delivery Always check the condition of the product and the package when you receive it and make sure that you receive the product and the package in good condition. Any damage in transit should be reported to us immediately by e-mail. Please include photos of the damage. If the shipment is delivered by home delivery, ask the delivery service representative to note down any visible damage.
Return conditions You have the right to return your purchase within 14 days of receiving it. We will refund the payment for a faultless and unused product within 14 days of receiving the returned product.
Please note that the cost of returning a non-defective product will be charged to the customer. The product to be returned must be in its original packaging and in perfect condition to be sold. The packaging may be opened for inspection, but we will not be liable for any damage caused by careless opening of the packaging.
If you wish to return the product, please contact our customer service department by email for further instructions.
Reklamations If there is a fault in the product, please contact us immediately by email. Please include photos clearly showing the defect and the product as a whole. Our priority is to correct the defect or provide a spare part. If the defect cannot be repaired, we will replace the product with a new one.
Wondering if this is the right choice for you?
Keep browsing to discover the story behind Kokoa rug - where and how it's made, how it fits into your home, and what others are saying about it.
Where the idea for Kokoa rug came from?
"Rugs are an important part of interior design and we wanted to offer our customers a rug collection that works with our furniture and completes the interior."
-Severi / Product Manager
Designing the Kokoa rug
"At first I wondered what it was about rugs that was an old Finnish tradition. I remembered that in the old days the floors were a bit cold and draughty in the winter and they were covered with several layers of rugs,overlapping a bit. I started to develop a concept that would work in the same way, and that's how the rug collection got its look."
-Tapio / Designer
Kokoa rug in use
"The rug collection includes the Mix set, where three smaller rugs can be used to create multiple arrangements, for example in front of a sofa or in a bedroom. The collection also includes larger rugs that can be used individually. The colour palette of sand and off-white is neutral and calming in the interior."
-Arja / Interior Architect
"A floor without a rug is like a floor without a rug"
Ordering and delivery of the Kokoa rug
"You can easily order this rug from our online shop and it will be delivered to your home free of charge. The collection includes a set of three rugs and a single rug in three different sizes with a few colour options. We aim to keep this rug in stock at all times, so delivery is quick. If you have any questions about delivery or anything else, please send us an email or give us a call."
-Mia / Business Controller
Manufacturing the Kokoa rug
We buy the rug from the Finnish company VM-Carpets.
