Ordering

We want to act responsibly and minimize extra product deliveries, and that's why we hope that our customers buy products for a need, not just for the joy of buying. The products in our collection are designed to be long-lasting and as versatile as possible, so that you can enjoy them for years to come.

Delivery

We currently deliver orders to mainland Finland, Sweden and Germany from our online shop. If you would like more information about delivery areas, please contact us by email info@tapioanttila.com

In Finland, delivery options for small products include delivery to the nearest pick-up point (Post, Postnord or Matkahuolto points) or home delivery. Larger furniture is always delivered home. Depending on the postcode area, it is possible to choose additional services for the home delivery of larger furniture. In Sweden and Germany, products are always delivered to front door.

Stock items you order are generally delivered in Finland within about 5-12 days. Delivery time to Sweden and Germany is generally around 2-4 weeks. Some products are delivered directly from the manufacturer. If the product is not directly in stock, the delivery time varies from product to product. If you order more than one product from different collections at the same time, they may arrive at different times depending on the product manufacturer and delivery time.
 
Always check the condition of the packaging and the product when you receive your order! In the case of transport damage, please contact us immediately by e-mail info@tapioanttila.com. Also take pictures of the damage and attach them to your email. If you receive your order directly to your home, ask your shipping provider to record any visible damage.

Returns

You can return the product you ordered within 14 days. The returned product must be intact, unused and in its original packaging. A used product may prevent a refund or lower the value of your refund. When returning the product, always fill out the return form first. Shipping costs for the return of a faultless product are the responsibility of the customer. We will refund a faultless product within 14 days of receiving the product.

If there is a fault in the product, please contact us immediately by e-mail info@tapioanttila.com. Attach a picture (or more if necessary) to the email showing the error and another picture showing the entire product. We always try to correct the error first. If the error cannot be corrected, we will replace the product with a new one.