Goblin figurine

General care instructions:

Wipe the surfaces with a dry or damp cloth. Do not leave the surface wet.

Stain removal:

Remove wet stains as soon as possible so that the stain does not have time to dry on the surface. Pencil marks should be removed with an eraser and dried stains should be carefully wiped with a damp cloth. If necessary, you can use a mild detergent, but avoid excessive scrubbing and using a wet rag.

Color changes:

The wood parts darken over time due to the influence of light. In addition, areas that are touched a lot, often darken more due to dirt and grease coming off the hands. If these dark spots start to bother you, you can fade them out by renewing the surface treatment of the product. In this matter, you should turn to professionals, and you can also ask us for advice if necessary.

Other things to consider:

Small cracks may appear in solid wood furniture due to the aging of the wood. These do not affect the usability or durability of the product. However, if it worries you, you can contact us about it with pictures.

Normal clean up:

Wipe surfaces with a dry or fluffy cloth. Do not leave the surface damp.

Removing stains:

Remove wet stains as soon as possible to prevent the stain from drying on the surface. Use an eraser to remove pencil marks and a damp cloth to gently wipe off dried stains. If necessary, you can use a mild detergent, but avoid excessive rubbing and wet ragging.

Other points to note:

Small cracks may appear in solid wood products due to the wood's ageing process. These do not affect the usability and durability of the product. However, if you are concerned, you can contact us with photos.

How long is the warranty on my product?

Answer: The normal warranty for products is 24 months. If something happens to your product that raises concerns about the product's durability even after the warranty period, feel free to contact us. However, please note that we are not responsible for damages caused by misuse or negligence of the product. In the event of damage, you can always ask us about the spare part you need, so that the product can remain in use for as long as possible.

Can the delivery time be changed or requested?

Answer: Unfortunately, it is not possible. The products leave our warehouse on a first-come, first-served basis. You can ask our customer service for a more accurate estimate of the delivery time. If you have chosen a delivery to your home for your product, the transport company will contact you directly to agree on a more precise delivery time.

Where is my product made and where do the materials used in it come from?

Answer: It depends on your product. We have several different manufacturers in Finland, Estonia, Latvia and Lithuania, with whom we have cooperated for a long time. The reason for collaborating with several different manufacturers is that different manufacturers have different know-how and, in terms of equipment, different capabilities to manufacture different products. We are in constant contact with them and have visited the factories, so we know the conditions under which our products are manufactured. In general, our manufacturers handle the procurement of materials, so there are many product-specific differences in them as well. Most of the materials used in our products come from Europe. This is one thing we are working on, so that we could gather more detailed information about where each raw material comes from. Unfortunately, this is a difficult and time-consuming process. If you want more detailed information about the origin of your product, contact info@tapioanttila.com.

How long is the warranty on my product?

Answer: The normal warranty period for products is 24 months. If something happens to your product that raises concerns about its durability beyond the warranty period, please feel free to contact us. However, please note that we are not liable for any damage caused by misuse or negligence of the product. However, in the event of damage, you can always ask us for the spare part you need to keep your product in use for as long as possible.

Can the delivery time be changed or wished for?

Answer: you can't. No. However, you can ask our customer service for a more accurate estimate of the delivery time. If you have chosen to have your product checked-in, the carrier will contact you directly to agree on a more precise delivery time.

Where is my product made and where are the materials used in it from?

Answer: depends on your product. We have a number of different manufacturers in Finland and Estonia with whom we have worked together for a long time. The reason for working with several different manufacturers is that different manufacturers have different know-how and, in terms of equipment, different capabilities to produce different products. We are in constant contact with them and have visited their factories, so we know the conditions under which our products are manufactured. Our manufacturers generally take care of the sourcing of materials, so there are also many differences from product to product. The vast majority of the materials used in our products come from Europe. This is one of the things that we are working on, to get more detailed and precise information about where each raw material comes from. Unfortunately, this is a difficult and time-consuming process. If you want more detailed information about the origin of your particular product, please contact info@tapioanttila.com.